Terms of Service

Effective date: September 17, 2026

These Terms of Service (“Terms”) govern your use of denvale.store and any purchase you make from Denvale (“Denvale”, “we”, “us” or “our”). By using the website or placing an order, you agree to these Terms. If you do not agree, please do not use the website.

1. Seller and contact

Denvale is the seller shown on your order confirmation. For questions, legal notices, returns and warranty requests, contact contact@denvale.store. Please keep your order confirmation and any messages from us for your records.

If your local law requires additional trader details, those details will be provided at checkout or on request. Nothing in these Terms removes a consumer right that cannot legally be excluded.

2. Eligibility and account information

You must be legally able to enter a contract in your place of residence to place an order. If you are under the age of majority, use the website only with a parent or legal guardian’s involvement. You agree to provide accurate, current information and to keep your account and contact details secure.

3. Products, pricing and availability

We try to describe products, colours, measurements, materials and compatibility accurately. Screens and lighting may affect how colours appear. Product information, prices and availability may change before an order is accepted. We may correct typographical, pricing or availability errors and may cancel an order affected by an obvious error, promptly refunding any amount paid.

Prices, currency, taxes, duties and delivery charges are shown at checkout where available. Unless expressly stated otherwise, import taxes, customs charges and brokerage fees charged by the destination country are the customer’s responsibility.

4. Orders and payment

Submitting an order is an offer to buy. Your order is accepted only when we send an order confirmation or otherwise confirm acceptance. Payment is processed by the payment method selected at checkout. We may refuse or cancel an order where payment cannot be authorised, inventory is unavailable, fraud-prevention checks fail, or an obvious error occurred. If we cancel after charging you, we will issue a refund to the original payment method.

5. Shipping and delivery

We show available delivery information at checkout and aim to meet any stated dispatch or delivery estimate. Delivery dates are estimates, not guarantees, unless mandatory law says otherwise. If we cannot ship within the stated time (or within 30 days when no time was stated and that rule applies), we will contact you and provide the options required by applicable law, including cancellation and a refund where required.

Risk passes as provided by applicable consumer law. You are responsible for entering a complete and accurate delivery address. If a parcel is returned because the address was incomplete or delivery was refused, contact us so we can review the available options.

6. Returns, refunds and statutory rights

Our voluntary return window is 30 nights from delivery, subject to the conditions below. To request a return, email contact@denvale.store with your order number and the reason for the request. Do not send a product to an address until we give you return instructions.

• Products should be returned in a condition suitable for resale, with included accessories, except for reasonable inspection or fitting.
• We may ask for information or photos to understand a damage or defect report.
• Refunds are issued to the original payment method after the return is received and reviewed. Processing time can depend on your bank or payment provider.
• Any non-refundable shipping, customs or handling charge will be treated as required by the applicable law and the information shown before purchase.

These terms do not limit mandatory rights. In the European Union and United Kingdom, eligible consumers generally have a 14-day cancellation period for distance purchases, subject to legal exceptions; the process and remedies required by local law apply. In Australia, Australian Consumer Law guarantees apply and cannot be excluded or reduced by these Terms. US consumers retain any non-waivable rights under applicable federal and state law.

7. Limited product warranty

Where advertised for the product, Denvale provides a 12-month limited warranty against defects in materials or workmanship from the date of delivery. This warranty is in addition to, and does not replace, mandatory consumer guarantees or statutory warranties.

The limited warranty does not cover ordinary wear, accidental damage, misuse, neglect, unauthorised modification or repair, use with an incompatible power source, damage caused by water or failure to follow the supplied instructions. Contact contact@denvale.store before returning a warranty claim.

8. Heated-product safety

Read and follow the instructions supplied with the product. Do not use the product if the garment, cable, connector, controller or power source is damaged; do not modify or repair it yourself; keep electrical components dry; and stop use if you notice overheating, an unusual smell or other abnormal behaviour. Do not use the product in a way that conflicts with the supplied instructions. The product is not a medical device and is not intended to diagnose, treat or prevent any condition.

9. Acceptable use

You may use the website only for lawful purposes. You must not interfere with the website, attempt unauthorised access, introduce malicious code, scrape or copy material in a way that harms the website, or use the website to infringe another person’s rights.

10. Intellectual property

The website, branding, text, graphics, photographs and other content are owned by Denvale or its licensors and are protected by applicable law. We grant you a limited, revocable, non-transferable permission to use the website for personal, non-commercial shopping. No other licence is granted.

11. Third-party services and links

The website may use third-party payment, shipping, analytics or other services and may link to third-party websites. Those services are governed by their own terms and privacy notices. We are not responsible for third-party content or services except where applicable law requires otherwise.

12. Disclaimer and limitation of liability

To the maximum extent permitted by law, the website and its content are provided on an “as available” basis. We do not exclude or limit liability for fraud, wilful misconduct, death or personal injury caused by negligence, breach of mandatory consumer rights, or any other liability that cannot legally be excluded.

Subject to the previous paragraph, Denvale will not be liable for indirect or consequential loss, loss of profits or loss of data arising from use of the website or a product, except to the extent such limitation is not permitted by applicable law. Nothing in these Terms limits your statutory remedies.

13. Privacy

Our Privacy Policy explains how we handle personal information. Please read it before placing an order.

14. Changes to these Terms

We may update these Terms from time to time. The version in effect when you place an order applies to that order. We will not use a later change to remove rights that already apply to you.

15. Governing law and disputes

We will try to resolve questions or complaints through contact@denvale.store first. Mandatory consumer-protection laws in your place of residence continue to apply. Where local law permits a choice of law, the law applicable to the seller’s principal place of business may apply, without depriving you of mandatory rights.

16. Severability and entire agreement

If a provision is held invalid or unenforceable, it will be limited or removed only to the extent necessary and the remaining provisions will continue. These Terms, together with the order confirmation and policies expressly incorporated into it, form the agreement between you and Denvale for the website and the relevant order.

EU/UK model cancellation form

Use this form only if you wish to cancel under a statutory right of withdrawal. Send it to contact@denvale.store:

I/We hereby give notice that I/We cancel my/our contract of sale for the following goods: [describe goods]. Ordered on / received on: [date]. Consumer name: [name]. Consumer address: [address]. Signature (only if sent on paper): [signature]. Date: [date].

Contact

Denvale
Email: contact@denvale.store
Website: www.denvale.store